Delete Your Quibit Account

2.1 Steps to Delete

Sign in to Quibit on the mobile app or web

Tap your profile picture / avatar to open your Profile

Open Settings

Tap Account

Tap Delete Account at the bottom of the screen

Read the on-screen confirmation explaining what will happen

Enter your password to confirm it is really you

Tap Confirm Delete

2.2 What to Do Before You Delete

These steps are optional but strongly recommended, because they cannot be reversed after the 30-day recovery window ends:

Download your data in Settings > Privacy > Download Your Data (posts, comments, messages, profile, follow graph)

Request a wallet refund if you have a remaining prepaid balance — unused balance is forfeited after permanent deletion

Transfer ownership of any pages, channels, or organizations you own that you want to keep alive

Cancel any active paid subscriptions, page boosts, or ad campaigns to avoid further billing

Save important media (photos, videos, documents) you posted or received

2.3 If You Cannot Sign In

If you have lost access to your account and cannot reach the in-app delete screen, contact us so we can verify your identity and process the deletion manually.

Email [email protected] from the email address registered on the account

Use the subject line "Quibit Account Deletion Request"

Include your username and the phone number or email on the account

We will respond within 7 business days and may ask for additional identity verification

3.1 What Happens Immediately on Deletion

Your profile, username, and avatar disappear from search and discovery

Your posts, videos, news, blogs, and listings are hidden from feeds and profile pages

Other users can no longer message you, follow you, or see you in their contact list

You are signed out of every device (mobile and web)

Push notifications and emails stop being delivered

Pages, channels, and organizations you own are hidden from public listings

Your wallet balance is frozen — no purchases, top-ups, or transfers can be made

3.2 How to Recover Within 30 Days

Restoring your account is as simple as signing back in:

Open the Quibit app or website and tap Sign In

Enter the same email or phone number and password you used before deletion

Quibit will detect the pending deletion and ask you to confirm you want to restore

Tap Restore Account

Your full account is reactivated, including posts, messages, follows, pages, and wallet balance

3.3 What Other Users See During the Window

Your name in old chat threads and comments appears as a generic placeholder (e.g., "Deleted User")

Direct messages you sent remain visible to their recipients in their own copy

Posts you made in groups, discussions, or town chats remain in those conversations but are no longer attributed to a clickable profile

You do not appear in any search results, mention pickers, or follower lists

4.1 What Is Permanently Deleted

Account credentials, password hash, and authentication tokens

Profile (display name, bio, avatar, language and location preferences)

Your posts, videos, news, blogs, jobs, and listings

Direct chat messages you sent (in your account scope)

Comments, reactions, and follow/follower relationships

Pages, channels, and organizations you owned (unless ownership was transferred)

Locally cached data is removed when you uninstall the app or clear app storage

Push notification tokens registered to your devices

Session records in Redis and authentication databases

4.2 What May Be Retained (and Why)

A small subset of data may be retained beyond 30 days, but only for the specific purposes allowed by law:

4.3 Wallet Balance Forfeiture

Any prepaid wallet balance remaining on your account at the time the 30-day window expires is permanently forfeited.

Refund requests must be submitted before permanent deletion

After permanent deletion, we have no way to identify or pay out the balance

Refund requests can be sent to the support address with proof of identity

5.1 Transfer Ownership Before Deleting

If you want the page or organization to keep running, transfer ownership to a co-admin before deleting your account

Transfer is done in the Page / Organization settings under Members & Roles

After transfer, the new owner becomes the sole owner and can manage the entity independently

5.2 If You Do Not Transfer

Pages, channels, and organizations with no other owner are hidden during the 30-day recovery window along with your account

If you recover your account within 30 days, they are restored automatically

If your account is permanently deleted, these entities are also permanently deleted

Verified handles are released back to the pool only after permanent deletion

6.1 Filing a Formal Data Deletion Request

If you prefer to file a formal deletion request under one of these laws instead of using the in-app flow:

Email [email protected] with subject line "Data Deletion Request — Quibit"

Specify which law you are exercising rights under

Include your username and the email/phone on the account so we can verify identity

We respond within the time limit required by the applicable law (typically 30 days)

7.1 Can I undo deletion after 30 days?

No. After the 30-day recovery window expires, your data is permanently erased and cannot be recovered by you or by Quibit, Inc.

7.2 Can I reuse my username after deleting?

Usernames are released back into the pool only after permanent deletion (i.e., after the 30-day window). Reuse is not guaranteed — someone else may claim it first.

7.3 Does deleting Quibit also delete my QuiTalk account?

Quibit and QuiTalk share a single Quibit, Inc. account. Deleting your account from Quibit deletes the same account across all Quibit, Inc. apps that use it. If you only want to stop using one app, just sign out and uninstall instead of deleting.

7.4 Will my messages and posts disappear from other people's view?

Direct messages remain in the recipient's copy with your name replaced by a placeholder. Posts in groups and communities remain as part of that community's record. We cannot reach into other users' devices or accounts to remove content you shared with them.

7.5 What if I just want a break, not full deletion?

Use Settings > Account > Deactivate Account instead. Deactivation hides your account without scheduling permanent deletion, and you can reactivate at any time by signing back in. There is no 30-day countdown.