Delete Your QuiTalk Account

2.1 In-App Steps

Open the QuiTalk app on your phone, tablet, or desktop

Tap your profile picture or avatar to open your Profile

Open Settings (gear icon)

Tap Account

Tap Delete Account at the bottom of the screen

Read the on-screen confirmation explaining what will happen

Enter your password to confirm it is really you

Tap Confirm Delete

2.2 What to Do Before You Delete

These steps are optional but strongly recommended, because they cannot be reversed after the 30-day recovery window ends:

Download your data in Settings > Privacy > Download Your Data (messages, AI conversations, call history, channel data)

Request a wallet refund if you have a remaining prepaid balance — unused balance is forfeited after permanent deletion

Transfer ownership of any channels you own that you want to keep alive

Cancel any active paid subscriptions to avoid further billing

Save important media (photos, videos, documents) that were shared with you

2.3 If You Cannot Sign In

If you have lost access to your account and cannot reach the in-app delete screen, contact us so we can verify your identity and process the deletion manually.

Email [email protected] from the email address registered on the account

Use the subject line "QuiTalk Account Deletion Request"

Include your username and the phone number or email on the account

We will respond within 7 business days and may ask for additional identity verification

3.1 What Happens Immediately on Deletion

Your profile, username, and avatar disappear from search and discovery

Other users can no longer message you, call you, or see you in their contact list

You are signed out of every device (mobile, web, desktop)

Push notifications stop being delivered to your devices

Your channels are hidden from public listings

AI conversation history is hidden but not yet deleted

Your wallet balance is frozen — no calls, top-ups, or transfers can be made

3.2 How to Recover Within 30 Days

Restoring your account is as simple as signing back in:

Open the QuiTalk app and tap Sign In

Enter the same email or phone number and password you used before deletion

QuiTalk will detect the pending deletion and ask you to confirm you want to restore

Tap Restore Account

Your full account is reactivated, including messages, AI history, channels, contacts, and wallet balance

3.3 What Other Users See During the Window

Your name in old chat threads appears as a generic placeholder (e.g., "Deleted User")

Direct messages you sent remain visible to their recipients in their own copy

Group and channel messages you posted remain in those conversations but are no longer attributed to a clickable profile

You do not appear in any search results, mention pickers, or contact suggestions

4.1 What Is Permanently Deleted

Account credentials, password hash, and authentication tokens

Profile (display name, bio, avatar, language and location preferences)

Direct chat messages you sent (in your account scope)

AI conversation history with Qui AI

Channel brain content you authored as a channel owner

Call logs and call history

Contacts you imported

Locally cached data is removed when you uninstall the app or clear app storage

Push notification tokens registered to your devices

Session records in Redis and authentication databases

4.2 What May Be Retained (and Why)

A small subset of data may be retained beyond 30 days, but only for the specific purposes allowed by law:

4.3 Wallet Balance Forfeiture

Any prepaid wallet balance remaining on your account at the time the 30-day window expires is permanently forfeited.

Refund requests must be submitted before permanent deletion

After permanent deletion, we have no way to identify or pay out the balance

Refund requests can be sent to the support address with proof of identity

5.1 AI Conversations

Your Qui AI conversation history is hidden immediately on deletion and permanently deleted after the 30-day window

Your messages were never used to train third-party AI models, and no copy is kept for training after deletion

Channel brain content you authored as a channel owner is deleted with your account, unless ownership has been transferred

Anonymized, aggregated AI quality metrics that cannot be traced back to you may be retained

5.2 AI in Channels You Did Not Own

If you posted in someone else's channel, those posts are part of that channel's record and follow the channel's retention policy, not your account's

If a channel owner deletes the channel separately, the channel brain and its posts are deleted per the channel deletion process

6.1 Filing a Formal Data Deletion Request

If you prefer to file a formal deletion request under one of these laws instead of using the in-app flow:

Email [email protected] with subject line "Data Deletion Request — QuiTalk"

Specify which law you are exercising rights under

Include your username and the email/phone on the account so we can verify identity

We respond within the time limit required by the applicable law (typically 30 days)

7.1 Can I undo deletion after 30 days?

No. After the 30-day recovery window expires, your data is permanently erased and cannot be recovered by you or by Quibit, Inc.

7.2 Can I reuse my username after deleting?

Usernames are released back into the pool only after permanent deletion (i.e., after the 30-day window). Reuse is not guaranteed — someone else may claim it first.

7.3 Does deleting QuiTalk also delete my Quibit account?

QuiTalk and the Quibit social app share a single Quibit, Inc. account. Deleting your account from QuiTalk deletes the same account across all Quibit, Inc. apps that use it. If you only want to stop using QuiTalk, just sign out and uninstall instead of deleting.

7.4 Will my messages disappear from other people's chats?

No. Messages you sent remain in the recipient's copy of the conversation. Your profile name is replaced with a placeholder. We cannot reach into other users' devices or accounts to remove messages you sent to them.

7.5 What happens to a phone call in progress when I delete?

Any active VoIP call is terminated when your account is signed out. Charges already incurred for the current call are billed against your wallet before it is frozen.